Product Returns

In the unlikely event that your product is faulty within 30 days of purchase, it is recommended that you contact the retailer where it was originally purchased from. 

After 30 days from the date of purcahse, and on condition of a valid warranty, ZyXEL will provide a product repair and replacement service.

You can contact the Returns Support Desk by using either:

Phone: + 44 (0) 845 2267839 and select option 3
Email: returns@zyxel.co.uk

Please make sure to include or have the following details available:
• Make and Model
• Date of purchase
• Contact Details
• Detailed description of the problem